We built FiberMS because we needed it ourselves. Sales tracking, automated commissions, technician management, intake workflows, scheduling — one platform that ties everything together, anchored to the service address.
FiberMS was born inside a real fiber operation. Door-to-door sales teams. Field technicians. Installs, commissions, clawbacks, go-backs, scheduling headaches — all of it.
We had a billing system, a field sales tool, a forms platform, and a spreadsheet for commissions. Nothing talked to each other. Nobody had the full picture. Sound familiar?
So we built the platform we wished existed. Not a generic CRM with "ISP templates" bolted on — a purpose-built revenue operations system designed around how fiber ISPs actually work.
Now we're making it available to every fiber ISP that's hitting the same walls we were.
Every sale, install, commission, tech visit, and note ties back to one service address. One record, full chain of custody.
Pluggable billing connector architecture. Sonar integration available today. Your billing system's IDs are mapped via config, not hardcoded.
Keep SalesRabbit for field sales. Keep your form platform. FiberMS integrates with them — it doesn't replace them.
If you run D2D sales, manage field techs, and track commissions in spreadsheets — we built this for exactly that.
Six integrated modules that give your entire team — sales, CSRs, techs, and management — one source of truth.
Real-time rankings, individual rep performance cards, and a "My Day" task view with go-backs and follow-ups synced from SalesRabbit. Every rep knows exactly what to do today.
SalesRabbit IntegrationConfigurable ratable payouts, instant add-on pay, clawback windows with save periods, manual adjustments and splits, and a full payroll workflow — Draft, Submit, Approve, Commit.
Payroll ExportGantt-style calendar, job tracking, performance leaderboard, and failed job routing with smart rules. Jobs route to the right person automatically based on account age and status.
Smart RoutingForm submissions from any source land in a staging area — never directly in your billing system. CSR reviews, verifies, and commits with a two-step confirmation. Geocoded and dedup-checked.
CSR VerificationTech pool with shift assignments, work type capabilities, and slot calculations. Reps see available install dates. Prerequisite jobs like drops are scheduled automatically behind the scenes.
Coming SoonEvery note, event, task, billing status, commission, and spiff for a service address in one scrollable timeline. Powered by an immutable event ledger. Everything is clickable. Nothing is lost.
Event LedgerThese are live screenshots from a running FiberMS deployment. What you see is what you get.
Door knock, website form, or CSR entry. The lead hits the staging area with full address geocoding and duplicate detection.
Staged data is reviewed, verified, and committed to your billing system with a two-click Send & Confirm flow.
Drop and install jobs are created based on your workflow rules. Techs see them on their calendar automatically.
Activation triggers the payout schedule. Ratable payments run automatically. Clawback rules enforce accountability.
Every design decision was made by someone who actually runs a fiber ISP.
Single-tenant deployment. Your own server, your own database. No shared infrastructure, no data mingling, no noisy neighbors.
Pluggable billing connector architecture. Sonar adapter available today. VISP, Powercode, and others on the roadmap. Billing IDs are config, not code.
Every action is recorded — who did what, when, and why. Powers commissions, audits, and chain of custody. Events are never deleted.
Billing accounts, job statuses, tech calendars — synced continuously from your billing system. No overnight batches.
Nothing touches your billing system without CSR review. The staging area protects your production data from bad writes.
Workflow stages, lead times, job types, commission rules, notification templates — all managed through the admin UI.
We'll walk you through the entire platform in 30 minutes. No slides, no pitch deck — just the live product.
No credit card. No commitment. Just a conversation.